Company
Responsibility within the company
Responsible business practices are an important part of ritterwerk’s corporate approach. Alongside economic and social considerations, we also take into account the responsible use of energy and resources. At our company site in Gröbenzell, ritterwerk operates its own photovoltaic system. The solar power generated there is used for our business operations and reduces the amount of externally sourced electricity we require.
When developing, producing and distributing our products, we take into account the applicable legal requirements and European regulations. These include requirements relating to RoHS, WEEE and REACH, as well as the applicable requirements for packaging.
Our commitment does not end when an appliance is sold. A long service life, repair options and the availability of spare parts are important elements of our product and service philosophy. For many ritter appliances, we keep spare parts available over long periods of time. In addition, appliances can be inspected and repaired in our in-house customer service workshop, depending on the model, age, defect and availability of spare parts.
RoHS
The Restriction of Hazardous Substances restricts the use of certain hazardous substances in electric and electronic devices.
To our knowledge, our products do not contain any substances in concentrations or applications which it is prohibited to place on the market in products.
Packaging Ordinance
The purpose of the Packaging Ordinance is to avoid or reduce the impact of packaging waste on the environment and regulates the return and disposal/recycling of packaging.
The legislator makes us, as the manufacturer, responsible for compliance with the Packaging Ordinance and the disposal of packaging. Thus, as a manufacturer, we bear the liability for compliance with the legal obligations towards the state institutions.
We fulfil these obligations by commissioning disposal companies for the disposal/recycling of packaging.
Sales packaging:
We have transferred the take-back and disposal / recycling of sales packaging to Noventiz Dual GmbH. We are registered under the customer number 0289501.
We are registered in the LUCID Packaging Register under number DE4378209943744.
Transport packaging:
The take-back and disposal/recycling of transport packaging is also handled by Zentek Services GmbH & Co. KG. Our contract number is: TVP-03-105.
Green Dot:
Our sales packaging is marked with the "Green Dot". Fees are paid to Duales System Deutschland GmbH (DSD) for this mark.
Drop-off points:
Sales and transport packaging resulting from orders placed in the ritterwerk online shop can be handed in at all suitable recycling collection points or directly at the ritterwerk during our business hours.
Packaging disposal in France
“Triman” and “Info-tri” product labeling for recyclable and separately collected products
Since 2015, France has had a legal requirement to label packaging and products that are collected separately and subject to extended producer responsibility with the Triman logo. In February 2020, a new circular economy law (Loi AGEC) was enacted in France. Among other things, the law provides for changes regarding the mandatory labeling of household packaging.
The “Triman” product label informs consumers whether a product is recyclable, subject to extended producer responsibility, and collected separately in France. From now on, the Triman and the Info-tri are inseparable. The symbol featuring a figure with three arrows—which indicates that the waste is subject to sorting regulations – and the signage specifying how and where the packaging or paper must be sorted appear together on the products.
We fulfill this producer responsibility by displaying the “Triman” and “Info-tri” product labels on our website as well as on our packaging and user manuals.
Our EPR registration number is: FR207669_01BZTA
CITEO
We have authorized the “German-French Chamber of Industry and Commerce” (www.francoallemand.com) to represent us in dealings with CITEO and to handle the administrative aspects of packaging collection and disposal in France.
Our CITEO membership number is: 516420.
Élimination des emballages France
Marquage des produits "Triman" et "Info-tri" pour les produits recyclables et collectés séparément
Depuis 2015, il existe en France une obligation légale d'apposer le logo Triman sur les emballages et les produits collectés séparément et soumis à la responsabilité élargie du producteur. En février 2020, une nouvelle loi sur l'économie circulaire (Loi AGEC) a été adoptée en France. Cette loi prévoit entre autres des modifications concernant l'étiquetage obligatoire des emballages ménagers.
Le marquage de produit "Triman" informe les consommateurs si un produit est recyclable, soumis à une responsabilité élargie du producteur et fait l'objet d'une collecte sélective en France. Désormais, le Triman et l'Info-tri sont inséparables. Le petit bonhomme à 3 flèches, qui indique que le déchet est soumis à une consigne de tri, et la signalétique, qui indique comment et où trier l'emballage ou le papier, apparaissent ensemble sur les produits.
Nous assumons cette responsabilité de fabricant en publiant l'identification du produit "Triman" et "Info-tri" sur notre site Internet ainsi que sur nos emballages et modes d'emploi.
Notre numéro d'enregistrement EPR est le suivant : FR207669_01BZTA.
CITEO
Nous avons mandaté la "Chambre Franco-Allemande de Commerce et d'Industrie" (www.francoallemand.com) pour nous représenter auprès de CITEO et prendre en charge la gestion administrative de la prise en charge et de l'élimination des emballages en France.
Notre numéro d'adhérent à CITEO est le 516420.
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REACH
REACH does regulate Registration, Evaluation and Authorisation of the Chemicals used in the European Community. It is meant to ensure better protect humans and environment against harms caused by chemical substances. The substances concerned are being ascertained by the European Chemicals Agency and published on a so-called ‘list of candidates'.
Current status of implementation:
ritterwerk works closely with its suppliers to collect and evaluate the required information.
Furthermore, we try to avoid any substances of very high concern (SVHC) according to REACH Art. 33 in our products as much as possible.
According to our current knowledge, the following substances of the candidate list are contained in our products or their packaging in concentrations above 0.1% by weight:
- Lead, CAS No. 7439-92-1 may be present in all household appliances in aluminium, steel, brass and copper alloys.
- Phenol, CAS No. 108-95-2 may be present in sliding elements of hand blenders.
WEEE
The Waste Electrical and Electronic Equipment directive refers to the reduction of the increasing amount of electronic waste from electric and electronic devices which are no longer used. The aim is to avoid, reduce and environmentally friendly dispose of the increasing amounts of electronic waste by means of an extended producer responsibility for the products.
The WEEE directive is not a standard directive uniformly applied in the European Union, but defines the minimum criteria for the collection of electric and electronic devices which might be tightened or exceeded by individual EU member states if required. ritterwerk is registered with the German Electrical Used Equipment Register.
Our registration number is: WEEE Reg. No. DE 84428665.
Our products are marked with the "crossed-out waste bin" according to the WEEE directive. If you have further questions concerning the WEEE implementation, you can contact us at any time.
Packaging disposal in Italy
Smaltimento degli imballaggi in Italia
PPWR
The new EU Packaging and Packaging Waste Regulation (PPWR) came into force on 11 February 2025 and has been directly applicable in all EU Member States since 12 August 2026. It establishes a uniform legal framework for packaging and packaging waste and is intended to help reduce packaging waste and strengthen the circular economy.
Among other things, the Regulation sets out requirements regarding the packaging materials used, recyclability, labelling and the minimisation of packaging. Further requirements will be phased in by 2040.
ritterwerk is reviewing the requirements of the PPWR with regard to the packaging used and the applicable labelling and documentation obligations. In doing so, the packaging materials and packaging solutions used are being assessed in order to implement the legal requirements and take necessary adjustments into account at an early stage.
Further information can be found in the EU Packaging Regulation (PPWR).
CSR
The term ‘CSR’ or ‘Corporate Social Responsibility’ describes the voluntary contribution made by the business community to sustainable development, which goes beyond statutory requirements.
ritterwerk is committed to such a social responsibility and hereby confirms its adherence to the economic, environmental and social principles and values set out in the attached ‘ZVEI Code of Conduct’.
EFQM
ritterwerk practices quality management according to the European Foundation for Quality Management (EFQM).
Fourteen leading European companies from different industries founded the EFQM in 1988 as a non-profit organisation on a membership basis. The EFQM founders asked themselves the following question: "What are the decisive fields of action that determine the success of any organisation, regardless of a specific industry?"
The answer to this question led to the development of the EFQM model:
On the left, the facilitators provide the foundations for excellent results. At this point, every organisation needs concepts and procedures tailored to its own business, which are implemented with consistency in day-to-day business.
On the right side, the results show the effects of the activities carried out. Similar to the Balanced Scorecard, the key results (financial and process indicators), customer and employee satisfaction as well as the company's public image are considered. This also provides a view into the future of a company.
Thanks to the loop of innovation and learning, the current development of results flows into future entrepreneurial action by the facilitators.
Today, the EFQM model is used throughout Europe by small to large enterprises, production and service companies, profit and non-profit organisations as an instrument of comprehensive corporate management. Over the course of the last few years, the philosophy of this model has also impacted the revision of the DIN EN ISO 9000 ff. families of standards that are valid worldwide today.
The internationally recognised EFQM model, which has been tried and tested for over 20 years. And therefore used for the revision of our quality manual. Using this method, our company was thoroughly analysed from June to July 2008.
The focus of this quality manual is on the description of the areas and processes at ritterwerk that have an influence on the topic of "quality". The "ideal processes" are described first, followed by the "error processes".
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