You have the right to cancel this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day 

 

- on which you or a third party nominated by you, other than the carrier, took possession of the goods, provided that you have ordered one or more items as part of a single order and these are delivered together;

 

- on which you or a third party designated by you, other than the carrier, took possession of the last item, provided that you have ordered several items as part of a single order and these are delivered separately;

 

To exercise your right of withdrawal, you must inform us (ritterwerk GmbH, Industriestraße 13, 82194 Gröbenzell,  telephone no.: +498142440160,   email address: kundendienst@ritterwerk.de) by means of a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, although this is not mandatory.

 

You may also exercise your right of withdrawal online by clicking a button labelled accordingly (‘Withdraw from the contract’ or similar wording) on our website (www.ritterwerk.de (https://www.ritterwerk.de)). If you use this online function, we will immediately send you a confirmation of receipt on a durable medium (e.g. by email), containing information on the content of the notice of withdrawal as well as the date and time of its receipt.

To meet the withdrawal deadline, it is sufficient for you to send notification of your exercise of the right of withdrawal before the withdrawal period expires.

 

 

If you withdraw from this contract, we shall refund to you all payments we have received from you, including delivery costs (with the exception of any additional costs arising from your choice of a delivery method other than the cheapest standard delivery offered by us), without delay and at the latest within 14 days of the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees in connection with this refund.

 

We may withhold the refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.

 

You must return or hand over the goods to us without delay and, in any event, no later than 14 days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you post the goods before the 14-day period expires.

 

You shall bear the direct costs of returning the goods.

You shall only be liable for any loss in value of the goods if this loss in value is attributable to handling of the goods that goes beyond what is necessary to ascertain their nature, characteristics and functioning.

 

 

The right of withdrawal does not apply to contracts

 

- for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or specification by the consumer is decisive, or which are clearly tailored to the consumer’s personal needs;

- for the supply of goods which are liable to deteriorate rapidly or whose expiry date would be quickly exceeded;

- for the supply of alcoholic beverages, the price of which was agreed at the time the contract was concluded, but which can be supplied no earlier than 30 days after the contract was concluded and whose current value depends on market fluctuations over which the trader has no influence;

- for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts.

 

 

- for the supply of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been broken after delivery;

- for the supply of goods where, due to their nature, they have become inseparably mixed with other goods after delivery;

- for the supply of audio or video recordings or computer software in sealed packaging, where the seal has been broken after delivery.